Sales Policy
Effective Date: January 17, 2025

This Sales Policy outlines the terms and conditions that apply to purchases made from Diamond Aurra. By placing an order with us, you agree to the terms below.

Product Availability

  • All products are subject to availability.
  • We reserve the right to discontinue or limit the quantities of any product without notice.
  • In the event an item is out of stock after you’ve placed an order, we will notify you and provide options, including a replacement, backorder, or refund.

Pricing

  • Prices listed on our website (diamondaurra.com) are in U.S. dollars and exclude applicable taxes and shipping fees unless otherwise stated.
  • We reserve the right to change prices at any time without prior notice.
  • In the event of a pricing error, we will notify you and allow you to confirm or cancel your order before proceeding.

Orders

  • All orders are subject to acceptance and confirmation by Diamond Aurra.
  • Once your order is placed, you will receive an order confirmation via email.
  • We reserve the right to refuse or cancel any order for reasons including, but not limited to, fraud detection, unauthorized payment, or stock limitations.

Payment

  • We accept major credit cards, debit cards, and other payment methods specified at checkout.
  • Payment must be received in full before your order is shipped.
  • Your billing information must match the information on file with your payment provider.

Shipping and Delivery

  • Shipping costs and delivery timelines will be calculated and displayed at checkout.
  • We are not responsible for delays caused by shipping carriers or customs processing.
  • Risk of loss and title for items purchased pass to you upon delivery to the shipping carrier.

Returns and Refunds

For details on returns, refunds, and exchanges, please refer to our Refund and Return Policy.

Warranty

  • We warrant that our products are free from defects in material and workmanship.
  • Any warranty claims must be made within the period specified on the product’s warranty documentation (if applicable).
  • Warranty claims do not cover misuse, improper handling, or unauthorized modifications.

Limitation of Liability

  • Diamond Aurra is not liable for any indirect, incidental, or consequential damages arising from your use or purchase of our products.
  • Our maximum liability is limited to the amount you paid for the product in question.

Governing Law

This Sales Policy and any transactions made through Diamond Aurra are governed by the laws of the State of Maryland, without regard to its conflict of law principles.

Contact Us

If you have questions or concerns about this Sales Policy, please contact us: