Refund and Return Policy for Diamond Aurra

Effective Date: October 14, 2024

At Diamond Aurra, we are dedicated to ensuring your complete satisfaction with your purchase. If you are not fully satisfied, our Refund and Return Policy outlines the steps you can take to return or exchange your jewelry.

1. Return Eligibility

To be eligible for a return, items must meet the following criteria:

  • The item must be in its original condition, unworn, and unused.
  • All original packaging, including boxes, pouches, and certificates, must be included.
  • Returns must be initiated within 30 days of the purchase date.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer service team at info@diamondaurra.com or call 240-667-1106 to request a return authorization.
  2. Provide your order number and details about the item you wish to return.
  3. Once your return is authorized, you will receive instructions on how to send back the item.

3. Return Shipping

Customers are responsible for the cost of return shipping unless the item was damaged or incorrect upon arrival. We recommend using a trackable shipping service or purchasing shipping insurance for items over $100 to ensure they reach us safely.

4. Refund Process

Once we receive your returned item and verify its condition, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used during the purchase.

5. Exchanges

If you wish to exchange an item for a different size or style, please contact us for assistance. We will guide you through the exchange process, which may involve returning the original item and placing a new order.

6. Final Sale Items

Certain items may be marked as final sale and are not eligible for return or exchange. These items will be clearly identified on our website at the time of purchase.

7. Contact Us

If you have any questions about our Refund and Return Policy or need assistance with a return, please reach out to us:

Thank you for choosing Diamond Aurra! We appreciate your business and are here to assist you with any concerns.